ALTERNATE EMAIL CONTACT FORM Sorry For The Inconvenience. From time to time maintenance issues with Windows Live causes certain delays or problems with your emails getting through to us. If you have contacted us and have not received a response then use the FORM listed below. We make every effort to ensure that your purchase reaches you as quickly as possible but sometimes there are technical problems. If you have purchased an item and there was a problem with your order, please complete the form below and provide us with detailed information so that we may correct the problem as quickly as possible. If you choose the "Other" category please give detailed information in the "Comments" section and explain what it was that you specifically ordered. Thank You!
Please review this important order information before responding to this new email address.
We have an automated system that processes all of our orders.What that means is that when you decide to make a purchase you will be directed to the PayPal page to complete the order and payment.After you have paid for the item with your credit card and completed the PayPal checkout one of the following options will take place depending on your order.
Please keep in mind that while this system is automated it may take 24-48 hours to fill certain orders. This is due to the fact that we sell "virtual book/article downloads" and we may need to send you a "temporary password" in order to reach these pages. These passwords are changed often and the download instructions sent to you may require individual staff attention to ensure that you can reach the download page.
Option 1: You will be immediately directed to the download page so that you may download your purchase.
Option 2: If you are NOT immediately directed to the download page so that you may download your purchase, you will be sent an important email message with special instructions and a “link” to the download page.
Depending on your order, you may also be sent a special “temporary password” that you must use before you are able to enter the download page.If you are sent a “temporary password” follow these instructions:
1)Connect to the internet and “Click” on the link to the page from the email sent to you.(If clicking on the link does not work hold down the “Ctrl” key and then “Click”.)
2)When the page opens it will display a box requesting the “temporary password”.Carefully type in the password exactly as it appears in the email message and follow any additional instructions if they are provided.Following these steps will connect you to the page where you may download your purchase. *These steps should be completed promptly before the “temporary password” expires.*
Option 3: If you DO NOT RECEIVE AN EMAIL do one of the following:
1)Check your “Junk” email file for the message and link that was sent to you and follow the steps in Option 2.
2)Give us 48 hours to correct the problem.Technical difficulties and site maintenance issues sometimes occur and these are handled individually by our staff.We apologize for any inconvenience or delays in processing.If you have completed checkout with PayPalthat we can verify we will send you the email message with download instructions as soon as possible. (We cannot resolve issues that you may have with PayPal. You will need to contact them for any issues about charges or if you were charged by them and we did not receive verification of your purchase.)
3)If you DO NOT RECEIVE AN EMAIL WITHIN 48 HOURS OF COMPLETING CHECK OUT THROUGH PAYPAL: